Refund policy
Returns & Refunds Policy
At Podium Sports, we stand behind the quality of every product we sell. In the rare event that an item falls short of that standard, we're here to make it right.
Manufacturer Defect Returns
We offer a 21-day manufacturer defect return policy. If an item fails to function as intended, you have 21 days from the date of receipt to request a return.
Please note that this policy covers manufacturing defects only and does not apply to damage resulting from misuse, neglect, or improper care.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or refunded once purchased, unless they arrive damaged or defective:
- Swimwear (including swimsuits, bikinis, and swim briefs)
- Swim caps
- Goggles and nose clips
- Ear plugs
- Any item marked as final sale at the time of purchase
If any of the above items arrive in a defective or incorrect condition, please contact us immediately and we will work to resolve the issue.
Eligibility Requirements
For all other eligible items, the following conditions must be met to qualify for a return:
- Returned within 21 days of the delivery date
- In its original, unused condition — unworn, undamaged, and unaltered
- In its original packaging with all tags attached (where applicable)
- Accompanied by a valid receipt or proof of purchase
How to Start a Return
To initiate a return, contact us at sales@podiumsports.ae with your order details and a description of the issue. We will review your request and provide instructions on how and where to send your item.
Please note: Items sent back without prior authorisation will not be accepted.
Damaged or Incorrect Items
Please inspect your order carefully upon delivery. If you receive an item that is defective, damaged in transit, or incorrect, contact us immediately at sales@podiumsports.ae so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we will notify you of the outcome. If your return is approved, a refund will be issued to your original payment method within 10 business days.
Please keep in mind that your bank or card provider may require additional time to process and post the refund.